Return policy

Our policy lasts 7 days. If more than 7 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.

Other items not permitted for return:

• Gift cards
• Sale or promotional items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your account first.

Then contact your credit card company, as it may take a little time for your refund to be officially posted.

Then contact your bank. The posting of a refund is often preceded by a processing time.

If you have completed all these steps and have still not received your refund, contact us at the following address: contact@krasiv.mg

Sale or promotional items (if applicable)

Only normal priced items are refundable as a gift card. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

We only replace items that are initially defective or damaged.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift card with the value of the returned item. Once the returned item is received, a voucher will be sent to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

Shipping

To return your product, you must send it to the following address: Krasiv, Dyve Garden Anosivavaka, Antananarivo, 101 Madagascar.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.